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IBPS Clerk 2026: Customer Service Associate (Clerical Cadre)

IBPS runs a common recruitment process for the clerical cadre, now called Customer Service Associate, in 11 participating public sector banks. There are two online exams, Preliminary and Main, with no interview. Applicants choose one state or union territory.

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IBPS Clerk eligibility

Education
A degree (graduation) in any discipline from a university recognised by the Government of India, valid on the day of registration, or an equivalent qualification recognised by the Central Government.
Computer literacy
Working knowledge of computers is mandatory: a certificate, diploma or degree in computer operations or language, or computers or IT studied as a subject in school or college.
Age limit
20 to 28 years on the date in the notice. For the CRP CSA-XVI notice the date was 1 August 2026, so candidates born between 2 August 1998 and 1 August 2006 were eligible.
Age relaxation
5 years for SC and ST, 3 years for OBC (non-creamy layer), 10 years for persons with benchmark disabilities, a period of service plus 3 years for ex-servicemen up to 50 years, and for widows, divorced women and women legally separated from their husbands who have not remarried, an age concession up to 35 years for General and EWS, 38 for OBC and 40 for SC and ST.
State or UT
Clerical recruitment is state and UT wise. You can apply for one state or UT only and must appear for the exam at a centre in it.
Local language
You must be proficient in reading, writing, speaking and understanding the local language of the state or UT. A 10th or higher marksheet showing you studied it exempts you from the language test.

IBPS Clerk exam pattern

  1. 1. Online Preliminary100 questions and 100 marks in 60 minutes, each test separately timed: English Language (30 questions, 30 marks, 20 minutes), Numerical Ability (35 questions, 35 marks, 20 minutes) and Reasoning Ability (35 questions, 35 marks, 20 minutes). A candidate must clear the cut-off in each test. It is used only to shortlist for the Main.
  2. 2. Online Main160 questions and 200 marks in 125 minutes, each test separately timed: General or Financial Awareness (40 questions, 50 marks, 20 minutes), General English (40 questions, 40 marks, 35 minutes), Reasoning Ability (40 questions, 60 marks, 35 minutes) and Quantitative Aptitude (40 questions, 50 marks, 35 minutes).
  3. 3. PenaltyIn both exams one fourth (0.25) of the marks of a question is deducted for each wrong answer. There is no penalty for a blank answer.
  4. 4. SelectionOnly Online Main marks count in the final merit. Marks are converted from 200 to 100, and candidates are provisionally allotted to a participating bank by merit and preference. There is no interview.
  5. 5. Local language testHeld after the Main or provisional allotment and before joining. It is marks based and qualifying. Candidates who fail it are not offered appointment.

IBPS Clerk syllabus

English Language
Grammar, vocabulary, sentence completion, synonyms, antonyms and comprehension of a passage
Numerical Ability and Quantitative Aptitude
Speed and accuracy with numbers: computation, quantitative reasoning, and interpretation of tables and graphs
Reasoning Ability
Questions of various kinds that test how well you think and your aptitude for working with computers
General or Financial Awareness
Tested in the Main only. IBPS gives no topic list in the notification, so follow the information handout for the Main when IBPS publishes it.

IBPS Clerk FAQ

›Is the IBPS Clerk post now called something else?

Yes. IBPS now calls the clerical cadre post Customer Service Associate (CSA), and the process CRP CSA, for example CRP CSA-XVI.

›What is the qualification for IBPS Clerk?

A degree in any discipline from a recognised university, valid on the day of registration, along with working knowledge of computers.

›What is the age limit for IBPS Clerk?

20 to 28 years on the date given in the notice, with relaxation of 5 years for SC and ST, 3 years for OBC (non-creamy layer) and 10 years for persons with benchmark disabilities, plus the other categories in the notice.

›Is there an interview in IBPS Clerk?

No. The process has the Online Preliminary and the Online Main, and the final merit uses Online Main marks only. A local language test is held for those who have not studied the language.

›What is the exam pattern of IBPS Clerk?

Preliminary: English, Numerical Ability and Reasoning, 100 questions in 60 minutes. Main: General or Financial Awareness, General English, Reasoning and Quantitative Aptitude, 160 questions and 200 marks in 125 minutes. Every test is separately timed.

›Do Preliminary marks count in the final merit?

No. The Preliminary only shortlists candidates for the Main. Only Online Main marks are used for the final merit list.

›Is there negative marking in IBPS Clerk?

Yes. One fourth of the marks of a question is deducted for each wrong answer in both the Preliminary and the Main. Blank answers carry no penalty.

›Can I apply for more than one state?

No. You can apply for one state or union territory only and must appear for the exam at a centre in it.

›Do I need to know the local language?

Yes. You must be proficient in the local language of the state or UT you apply for. You are exempt from the language test if you hold a 10th or higher marksheet showing you studied it.

›Which banks take part?

Eleven public sector banks: Bank of Baroda, Bank of India, Bank of Maharashtra, Canara Bank, Central Bank of India, Indian Bank, Indian Overseas Bank, Punjab National Bank, Punjab & Sind Bank, UCO Bank and Union Bank of India.

›What is the IBPS Clerk application fee?

Rs 850, or Rs 175 for SC, ST, PwBD, ex-servicemen and disabled ex-servicemen. Both amounts include GST.